How to Make a Parts Inquiry Online or Via Whatsapp

Step 1: Gather Your Vehicle Details

To identify the exact part you need, we will need the following information:

• Year – The production year of your vehicle

• Make – The manufacturer (e.g., Toyota, Kia, BYD)

• Model – The model name (e.g., Hilux, Sportage, Dolphin)

• VIN (Vehicle Identification Number) – This unique 17-character code helps us find the precise part that matches your vehicle

📌 Tip: You can find your VIN on your vehicle registration, insurance documents, or on the driver’s side dashboard (visible through the windshield).

Step 2: Describe the Part You Need

If you know the name of the part, include it in your message. If you’re unsure, a photo of the part or where it fits on the vehicle is very helpful. This avoids delays and reduces back-and-forth communication.

Step 3: Submit Your Request

You can send your inquiry through any of our digital channels:

• Website inquiry form

• WhatsApp chat

• Social media direct message

• Email

Include your Year, Make, Model, VIN, and Part Description in the first message. This ensures your request goes directly to our parts specialists without delays.

Step 4: Our Team Checks Availability

Our team will use your vehicle details to check our inventory system and confirm:

• If the part is in stock

• Estimated delivery time (if we need to order it)

• Price and payment options

Step 5: Receive a Response

We aim to respond to all digital inquiries within 1 business day. If additional details are needed, a team member will reach out directly to you.

Why This Matters

Providing complete information up front helps:

• Prevent delays in identifying the correct part

• Ensure you get the right part the first time

• Reduce miscommunication between our digital team and the parts department

• Speed up the overall process so your vehicle can get back on the road faster

✅ Quick Checklist Before You Submit:

• Year

• Make

• Model

• VIN

• Part name or photo